Code of Practice for Patient Complaints

In this practice we take complaints very seriously indeed and try to ensure that all patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to patients’ concerns in a caring and sensitive way.

The person responsible for dealing with any complaint about the service which we provide is Brenda Lefebvre and she may be reached on 020 8883 1182

• The dental Complaints Service (08456 120 540) for complaints about private treatment
• The General Dental Council, 37 Wimpole Street, London, W1M 8DQ (the dentists’ registration body)
• The Healthcare Commission, Finsbury Tower, 103-105 Bunhill Row, London EC1Y STG (www.healthcarecommission.org.uk)